What is Cloud Contact Center?

A cloud call center software is hosted over the internet which is easily deploy-able and involves a minimum cost. Cloud contact center software reduces the need of hardware set up and makes it easy to access the interactions through multiple channel virtually in the system.

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Why do you need a Cloud Contact Center Software?

Flexibility & Scalability

Send reminders, discount vouchers, festival schemes, survey forms, promo codes directly to your customer's phone.

Better ROI with Lower Costs

With our enterprise friendly solutions audit logs, role based access system and multi-user accounts which helps you grow.

Secure Operations

Easy and simple APIs allows software and web developers to integrate any application with Vasudev Global SMS.

Auto Dialer

Send reminders, discount vouchers, festival schemes, survey forms, promo codes directly to your customer's phone.

Call Disposition

With our enterprise friendly solutions audit logs, role based access system and multi-user accounts which helps you grow.

On- call options

Send out millions of messages in seconds. Send SMS Now or schedule it for later. Send regional language messages too.

Cloud Contact Center Benefits

Connect with Customers over WebRTC

Enable voice communication between agent browser and call server with a contact centre software. WebRTC is embedded in a system and is supported on G.711 Codec wherein you can initiate browser based calling. Reduce the cost of purchasing hard phone and enable a secure communication between browsers. Easily integrate WebRTC with your existing hardware and seamlessly operate calling functionalities.

Define your Routing Rules

Route the calls smartly and match callers to meet most qualified agents to increase customer satisfaction with cloud based call center software. Enhance existing skill based routing with the provision of a smart scheduler to identify idle agents correctly. Prioritize the ticket distribution and automatically route the calls on the basis of configured routing rules. Automatize the actions and route the calls to customer’s preferred agents thus delighting the customers.

Automate your Dialing Strategies

Automate the dialing operations and increase agent’s productivity with cloud based call center software. Reduce the task of manually dialing, call waiting time or on-hold time and efficiently manage the calls with auto-dialer. Predictive dialer will automatically assign the calls based on configured parameters like availability of agents in the queue, average handling time or average wrapping time and reduce agent’s idle time.

Integrate with Leading Applications

Easily integrate Ameyo Cloud with your business tools and access customer interaction history in your browser without any trouble. Avail all customer data in one interface and be well informed about customers before initiating any interaction. CRM-CTI integration with Zendesk, Freshdesk, Zoho, etc. ensures the flexibility in your business workflow.

Reporting & Dashboard

Manage ticket distribution status and agent’s availability in peak hours and maximize the work efficiency with cloud call center solutions. Record inbound and outbound calls and set parameters of quality standards on the basis of conversion rate. Monitor multiple campaigns and set Key Campaign Metrics to analyze the performance of each agent individually. Get access to customer interaction data and active agents on priority queues while assigning tickets to agents.